We’re here to help

Help, reports and complaints

Tell us about content that may be illegal or unsafe, a moderation decision you disagree with, or how we have used your personal information. For an immediate danger or crime in progress, contact the emergency services.

Content reports and complaints

Include the page address, what concerns you and any relevant context. We prioritise urgent safety risks and review reports as soon as practicable. We may restrict or remove content while checking it. We do not automatically publish your report or share your contact details with the reported supplier.

If we have removed your content, restricted access or decided not to act on a report, you can ask us to reconsider. Explain the decision and anything we may have missed. We will review the evidence and explain the outcome. A small team may handle both the initial decision and the further review.

Data protection complaints

Choose “Make a data protection complaint” above or email us directly. We acknowledge privacy complaints within 30 days, investigate without undue delay, keep you informed and explain the outcome. This acknowledgement period is not a promise that every investigation will be finished within 30 days.

You can also complain to the Information Commissioner’s Office.

Your personal information

You can ask for access, correction, deletion, restriction or object to how we use your information. Tell us which account, enquiry or business listing is involved. We may need to check your identity or clarify your request. We normally respond without undue delay and within one calendar month, subject to the rules that apply to your request.

Deleting your account does not necessarily remove a public business listing or records we must lawfully keep. You can make a privacy request while a membership is active. See our privacy notice and Terms.